Shipping policy
Last updated: October 28, 2026
This policy applies to orders placed through the online store of Hydrasat, LLC, a Texas limited liability company, at shop.hydrasat.com.
Order processing
Orders are processed within 1–2 business days after payment is confirmed, Monday through Friday, excluding holidays. Orders placed after 2:00 PM Central Time or on weekends or holidays are processed the next business day. Items that ship from a distributor or the manufacturer depend on their availability and lead times. If your item will be delayed, we'll contact you.
Licenses and other non-physical products are delivered by email, typically within 1–3 business days after your order is processed. Cisco Meraki license keys may be emailed to you directly by Cisco. Delivery times are estimates, not guarantees. Licenses do not incur shipping charges.
Where we ship from
Orders may ship from Hydrasat, our distributor, or the manufacturer, so tracking information may come from any of them.
Domestic shipping (United States)
We ship to addresses in the United States. Shipping options and costs are shown at checkout before you pay.
| Option | Cost |
|---|---|
| Free shipping | Free on orders of $299 or more |
| Economy | Flat rate, shown at checkout |
| Standard | Flat rate, shown at checkout |
Estimated delivery after shipping: Economy 5–8 business days; Standard 3–5 business days. Delivery times are estimated, not guaranteed. Carriers: UPS, FedEx, and USPS.
P.O. boxes and military addresses: We can ship to P.O. boxes by USPS only. APO/FPO/DPO shipping is available by request; contact sales@hydrasat.com before you order.
International shipping
We do not offer international shipping through online checkout. International orders are available by quote only. Please contact sales@hydrasat.com.
Duties and taxes: International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the recipient's responsibility.
Regional and licensing restrictions: Cisco Meraki hardware and licenses are often region-specific, and hardware may not be licensed or supported for use outside its intended region. Please confirm compatibility before you request an international order.
Export compliance: Networking and security products are subject to U.S. export control laws, including the Export Administration Regulations. We may require end-user or end-use information, may delay or cancel orders that need export review, and will not ship to embargoed or sanctioned destinations or restricted parties. See our Terms of Service.
Tracking
When your order ships, we'll email you a shipping confirmation with tracking information. If you have an account, you can also check order status by signing in.
Lost, delayed, or damaged packages
If your tracking shows delivered but you didn't receive your package, or your order arrives damaged, contact us at sales@hydrasat.com or 1-800-768-7875 option 2 within 7 days of the delivery date and we'll work with the carrier to resolve it. See our Refund Policy for damaged or incorrect items. We may require a signature on delivery for orders over $2,000.
Address accuracy
Please check your shipping address before you place your order. Hydrasat is not responsible for delays or losses caused by an incorrect address the customer provided. If a package is returned to us because of an address error, we will contact you to arrange next steps.
Contact
Questions about shipping or an order? Email sales@hydrasat.com or call 1-800-768-7875, option 2 (sales). Our 24/7 line (option 1) is for technical support only.
Hydrasat, LLC, 106 Park Place, Ste 202, Covington, LA 70433